OpenGloucester

311 Requests

How the City of Gloucester responds to public service requests submitted through SeeClickFix.

Source: public requests on SeeClickFix. Figures cover requests submitted September 26, 2025 to September 26, 2026, and were last updated .

How these numbers are calculated Report a problem to the city

Exact acknowledgment times are still being collected: 100 of 2,571 requests from the past year have been checked so far. The acknowledgment figures will change as the rest are added.

Open requests by age

Every request still open, whenever it was submitted.

Open forRequests
Under 1 week20
1 to 4 weeks74
1 to 3 months130
3 to 12 months332
Over 1 year351

Longest-open requests

  1. Private Property Issue, 6 Sadler St Gloucester MA 01930, United States (Ward 2). Open 2349 days, since .
  2. Illegal Dumping, 1 Western Ave Gloucester MA 01930, United States (Ward 3). Open 2085 days, since .
  3. Health Department, 201 Gloucester Crossing Gloucester, MA, 01930, USA (Ward 2). Open 2062 days, since .
  4. Storm Drain/Flooding Issue, 1240 Washington Street Gloucester, MA, 01930, USA (Ward 4). Open 2048 days, since .
  5. Other, 498 Washington Street Gloucester, MA, 01930, USA (Ward 4). Open 2042 days, since .
  6. Sidewalk Issue, 30 Reservoir Rd Gloucester MA 01930, United States (Ward 4). Open 1998 days, since .
  7. Health Department, 67 Middle St Gloucester, MA 01930, USA (Ward 2). Open 1898 days, since .
  8. Other, 86 Main Street Gloucester, MA, 01930, USA (Ward 2). Open 1858 days, since .
  9. Health Department, 34 Railroad Ave Gloucester, MA 01930, USA (Ward 2). Open 1708 days, since .
  10. Health Department, 262 Main Street Gloucester, MA, 01930, USA (Ward 2). Open 1699 days, since .

By category

Requests submitted in the past year. Times are medians: half of requests took less time, half took more.

CategoryReceivedStill open Time to acknowledgeTime to close
Trash or Recycling44656 14 hours14 days
Pothole30160 Not enough data14 days
Snow/Ice Removal22426 Not enough data1.8 days
Other16564 Not enough data1.9 days
Road Issues Other Than Potholes13532 Not enough data4.1 days
Illegal Dumping13321 Not enough data2.7 days
Health Department (General Nuisance/Inquiry)1072 10 hours3.7 days
Police Department (Non-Emergency)943 Not enough data16 hours
Street Light Issue9237 Under 1 hour29 days
Snow: Plow Request8511 Not enough data1.9 days
Sidewalk Issue8435 Not enough data2.5 days
Public Spaces (Parks, Playgrounds, Boulevard)7632 Not enough data2.5 days
Utilities (Water/Sewer)7014 Not enough data4.8 days
Manhole Cover6515 Not enough data7.8 days
Street Sign Issue5918 35 hours2.1 days
Abandoned Vehicle5111 Not enough data17 hours
Brush5010 Not enough data1.8 days
Tree Issues5026 Not enough data2.6 days
Beaches4110 Not enough data2.0 days
Clean Team/Volunteer Yellow Bag Pick Up412 Not enough data27 hours
Animal Issues370 Not enough data1.6 days
Crosswalks3316 Not enough data3.0 days
Private Property Issue2619 Not enough data3.1 days
Storm Drain/Flooding Issue264 Not enough data7.7 days
Parking Kiosk1912 Not enough data2.6 days
Community Development117 Not enough dataNot enough data
Snow: Icy Conditions110 Not enough data23 hours
Conservation107 Not enough dataNot enough data
Water Quality71 Not enough data49 days
Health Department (General Nuisance - Internal)60 Not enough data20 days
Graffiti53 Not enough dataNot enough data
Traffic Signal Issue41 Not enough dataNot enough data
Harbor Master's Office21 Not enough dataNot enough data
Health Department (Rental Registry Inquiry-Internal)20 Not enough dataNot enough data
Health Department (Food - Internal)10 Not enough dataNot enough data
Health Department (General Inquiry - Internal)10 Not enough dataNot enough data
Health Department (Septic - Internal)10 Not enough dataNot enough data

By ward

Requests submitted in the past year, by the ward where the problem was reported. Differences between wards reflect how often residents report problems as well as how the city responds.

WardReceivedPer 1,000 residentsStill open Time to acknowledgeTime to close
Ward 1675 115.1136 22 hours3.6 days
Ward 2595 101.9129 17 hours2.7 days
Ward 3412 71.796 6 hours4.0 days
Ward 4483 79.295 14 hours4.6 days
Ward 5406 65.7100 15 hours4.8 days

Month by month

Requests by the month they were submitted. Recent months include requests that have not had time to close, so their times will rise.

MonthReceivedStill openTime to close
Sep 2026 Recent146 811.9 days
Aug 2026 Recent207 952.0 days
Jul 2026 Recent236 452.1 days
Jun 2026244 496.1 days
May 2026255 855.8 days
Apr 2026227 377.9 days
Mar 2026245 533.5 days
Feb 2026315 483.0 days
Jan 2026296 292.1 days
Dec 2025119 1214 days
Nov 2025112 310.0 days
Oct 2025151 169.6 days
Sep 20251,000 304.6 days
Aug 2025268 222.9 days
Jul 20251,539 362.7 days
Jun 2025155 1511 days
May 2025210 326.1 days
Apr 2025151 164.0 days
Mar 2025144 95.9 days
Feb 2025193 103.0 days
Jan 2025103 34.3 days
Dec 202476 05.2 days
Nov 2024128 1210 days
Oct 202475 48.6 days

Data from seeclickfix.com, used under the CC BY-NC-SA 3.0 license. Only public requests are included. Requests are recorded back to Tuesday, April 21, 2020. Figures with fewer than 5 requests show "Not enough data".